Terms and conditions

This is a translation provided for convenience. The German version is the legally binding one.

§ 1 Scope

These terms and conditions (the "Terms") govern use of the software-as-a-service platform provided at kitospace.app (the "platform" or "the service").

The provider and contracting party is:

The customer's own terms, differing or conflicting, do not become part of the contract unless the provider agrees to them expressly and in text form.

§ 2 Subject of the contract

The provider makes the platform available to the customer over the internet for the term of the contract. The customer receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the platform for its own purposes, within the scope of the plan booked.

Use is through a web browser only. There is no entitlement to the source code, to an installation on the customer's own systems, or to a copy of the program.

All rights in the platform, in particular copyright, trade mark and other protective rights, remain with the provider.

§ 3 Registration and user account

Using the platform requires registration. The customer must give truthful and complete details when registering and update them without undue delay when they change.

Credentials are to be kept confidential and protected from third parties. The customer is responsible for everything done through its account. Where misuse is suspected, the provider is to be informed without delay.

Each natural person must have their own account. Passing credentials to third parties is not permitted.

§ 4 The service

The platform is for managing properties, reservations, billing and the operational work around them. What it does in a given case follows from the plan booked and the current description of the service at kitospace.app.

The provider aims for the highest availability it reasonably can. No particular level of availability is promised unless a separate agreement says so expressly.

Maintenance is scheduled outside peak hours where possible and announced in advance where it will cause a noticeable restriction. The provider may develop the platform further and change features, as long as the contractually owed purpose of the service is preserved.

§ 5 Fees and payment

Use of the platform is subject to a subscription fee, billed monthly or annually in advance. The prices that apply are those shown at kitospace.app at the time of booking.

All prices are in euro. Where VAT applies, it is shown separately at the statutory rate.

Payments are processed by the payment provider Stripe Payments Europe, Ltd. Invoices are provided electronically.

If the customer falls behind on a payment, it is notified and given a further 14 days. Once that period expires without payment, the provider may suspend access to the platform until the outstanding amount is settled. The claim to the fee is unaffected.

§ 6 Free trial

New customers can try the platform free for 14 days. The trial covers the full range of features; no payment details are needed for it.

The trial ends automatically after the 14 days. It does not turn into a paid subscription and nothing is billed automatically. If no plan is booked by the end of the trial, the account is put into a read-only state. The data remains retrievable as set out in § 7.

§ 7 Term and termination

The contract runs for an indefinite term and is billed in billing periods. On monthly billing the customer may terminate at any time with effect from the end of the current monthly period; on annual billing, from the end of the current annual period.

The provider may terminate the contract on 30 days' notice to the end of a billing period.

The right of either party to terminate for cause is unaffected. For the provider, cause includes in particular a serious breach of § 11.

Termination may be declared through the platform or in text form. After the contract ends the customer can still export its data for 30 days. Once that period expires the data is erased as set out in the privacy policy.

§ 8 Warranty and liability

The platform is provided in the form in which it is available at the time. The provider does not warrant that the service will be uninterrupted or free of defects. Reported defects are remedied within a reasonable period.

The provider is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

For ordinary negligence the provider is liable only for breach of a material contractual duty — one whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely. In that case liability is limited to the foreseeable damage typical of this kind of contract, and in any event to the fees paid in the twelve months before the event causing the damage.

Liability for indirect damage, consequential damage and lost profit is excluded to the extent the law permits.

For periods of force majeure and for disruptions the provider is not responsible for — failures of telecommunications networks, power cuts, or faults at upstream suppliers in particular — the duty to perform is suspended and there is no liability.

The customer is required to back up the data it puts into the platform at reasonable intervals, using the export features provided.

§ 9 Data protection

The provider processes personal data in line with the General Data Protection Regulation. What is processed, how far and for what purpose is set out in the privacy policy.

Where the provider processes personal data on the customer's behalf, a processing agreement under Art. 28 GDPR is concluded on request. Send enquiries about that to privacy@kitospace.app.

§ 10 Intellectual property

All rights in the source code, the design, the documentation, the signs and the Kitospace trade mark belong exclusively to the provider. The contract gives the customer no rights in any of them.

Content the customer puts into the platform remains the customer's. The customer grants the provider a simple right, limited to the term of the contract, to store, process and display that content as far as providing the service requires. It is not used beyond that.

The customer warrants that it holds the rights it needs in the content it uploads.

§ 11 Restrictions on use

The customer may not:

• reverse engineer, decompile or disassemble the platform, except where the law mandatorily permits it;
• extract content from the platform by automated means (scraping) or put an unreasonable load on the service;
• give third parties access to the platform, for payment or free of charge, resell it, or offer it as its own service;
• upload unlawful content or use the platform for unlawful purposes;
• circumvent security measures or access other customers' data without authorisation.

On a breach the provider may temporarily suspend the account concerned and, where breaches are serious or repeated, terminate the contract for cause.

§ 12 Changes to these Terms

The provider may change these Terms where a change in the law, in case law, or in the service itself makes that necessary and the customer is not unreasonably disadvantaged by it.

Changes are notified to the customer by e-mail at least 30 days before they take effect. If the customer does not object before they take effect and continues to use the platform, the changed terms are deemed accepted. The notification says so separately.

Where the customer does object, it may terminate the contract with effect from the date the change takes effect.

§ 13 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection rules of the state in which a consumer is habitually resident are unaffected.

Where the customer is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Kiel.

Should a provision of these Terms be or become invalid or unenforceable, the remaining provisions stay in force. The statutory rule takes the place of the invalid provision.

Amendments and additions to this contract require text form.

© 2026 Kitospace – Ruben Hazenbosch. All rights reserved.